Thursday, November 04, 2010

Learning Culture Makes a Big Difference

I am participating in David Mallon's session at DevLearn where he's talking about the importance of learning culture in building a high impact business strategy. Now I must tell you that I'm a big fan of David and his talk last year gave me a lot of inspiration in creating ThoughtWorks' learning strategy. He is one of the best analysts you'll meet in the L&D space. Bersin is a great research organisation that you need to definitely know about and perhaps even be a member for and they are Josh Bersin's company -- he's an absolute god in this industry.

The research from David talks about data from 425 organisations worldwide. This is a very important topic for us. There's a force for transformative change in the learning function and the business at large today. The Business climate is changing because of growth, the economy, globalisation, etc. The workforce is changing with it's mix. The technology is changing at an astronomical pace and the organisational dynamics are affecting HR and L&D decisions in a huge way. We have a very different workplace and workforce today.

One of Bersin's pieces of research is called Talent Watch - this is about Leadership in HR and Learning. The top challenges for 2010 have been around pressure to cut costs, the need to accelerate innovation, growth and global expansion. This has implications for us as learning professionals. Do we have the skills to thrive, now that we're coming out of a downturn. Do we have the next generation of leaders in place? Are we prepared for scaling and growth. 44% organisation are focussed on new products and services. 52% are seeing accelerating growth in the current environment.

Why are some organisations better than others?

Today's topic however is about learning culture. What is it that enables certain learning organisations to do significantly better than others? The short answer is:
  • alignment with business
  • doing effective things
  • doing things efficiently
We contribute in three ways:
  1. Skills and Competency Development
  2. Talent and Capability Development
  3. Learning Culture Development
Increasingly talent needs drive learning organisations. High performing organisations are 3 times more likely to have a strong learning culture, reveals David Mallon. Remember that this is part of research from over 425 organisations! But what in the world does a learning culture mean?

Learning culture is driven by business outcomes. Bersin has studied ten performance measures for this:
  • Productivity
  • Innovation
  • Learning Agility
  • Workforce Expertise
  • Time to Market
  • Market Share
  • Customer Responsiveness
  • Customer Satisfaction
  • Customer Input
  • Cost Structure
What drives the learning culture?

But even all of what I've written doesn't answer what would drive a strong culture of learning? Bersin has come up with a High Impact Learning culture model and includes a few values:
  1. Building Trust - jow do we rely on people to learn from each other?
  2. Encouraging Reflection - do we value reflection and learning from our mistakes?
  3. Demonstrating Learning Value - how does the organisation demonstrate that learning is an important thing?
  4. Enabling Knowledge Sharing
  5. Empowering Employees - learning happens when we take risks and step out of the box? Is making mistakes and failing fast a good thing? How ok is the organisation with failure - because this leads to bigger successes down the road.
  6. Formalising Learning as a Process : Learning is not an event, it's a process. How does the organisation support continuous learning?
We need leadership and management to drive the ability to learn, the motivation to learn and the acquisition and application of knowledge and skills.  Here are the top 10 practices (of the 40) we need to focus on:
  1. Leaders are open to bad news.
  2. Asking questions is encouraged.
  3. Decision making processes are clearly defined throughout the company.
  4. Employees frequently get tasks or projects beyond their current knowledge or skills level in order to stretch them departmentally.
  5. Employees in the organisation have influence over which job tasks are assigned to them.
  6. The organisation values and rewards employees who learn new knowledge and skills.
  7. The organisation values mistakes and failures as learning opportunities, and provides structured opportunities for reflection.
  8. The organisation believes that learning new knowledge and skills is a valuable use of time.
  9. Employees generally believe the learning and/or developmental opportunities offered by the organisation to be of high value.
  10. Employees in the organisation take active part in their own personal development.
Most of this doesn't count as stuff that we control as L&D and this goes with my argument of ensuring that L&D partners with leadership, management and HR to ensure that we have a strong learning culture. Doing these things has strong value, because strong cultures = high performers. David is showing us some crazy ass graphs that prove this with empirical evidence. This isn't just about learning - this is good, sound business strategy.

Most of the surveyed innovative organisations do most of the things that you see in the top 10 list above. Do you want your organisation to be innovative?

Examples from the Real World
Cisco has a leadership development program. Cisco has a strong action learning approach to Leadership Development. This means that we learn the best to have a real world problem to solve. Cisco runs their program for 15 weeks and is a mix of formal and informal learning. The first 2-3 weeks is about self-directed learning. The second phase which is about 9 weeks where they actually work in a group to solve existing business problems. Phase 3 is all about feedback and development planning. It's a highly prestigious, and everyone wants to be part of it. Everyone's talking about it and the model is getting transferred to other programs as well.

ING Direct is an 'unbank' that wants to be low-cost and high touch. The CEO is always talking about learning and the fact that the people who are learning are the absolute rockstars. This is an example of leaders promoting learning and demonstrating learning value. The Orange Code of ING is all about learning as a culture.

Kelly services, one of the world's best recruiting firms invested in a good onboarding program and reduced turnover in a huge way. Strategic onboarding not just aids learning but creates a sense of connection to the company.

Federal Reserve Bank of Cleveland integrates knowledge sharing program and processes with their organisation's objectives. They've got some of the most innovative social learning programs that you can think of. They've integrated knowledge sharing with performance management and they've made it a core competence for many in the company. They've constantly rewarded people for participation. They have collaboration days to actually help people to have extra time just to collaborate and learn from each other. The encourage employees to see knowledge sharing as a leadership development opportunity. This is an example of how the organisation believes that learning new knowledge and skills is a valuable use of time. Learning is part of the DNA of the company.

We need to be looking at learning culture as the foundation for our learning strategy. Bersin has a great piece of advisory research for this.

Getting started
David has some excellent suggestions for us to get started with developing learning cultures. This is golddust, read carefully:
  1. Make learning strategic - integrate it in support of capability development
  2. Make a belief in learning part of the organisation's culture of leadership.
  3. Make a great first impression for learning. Use onboarding programs to encourage employees to take personal responsibility for learning.
  4. Make full use of captive audiences. Use required training activities to prove the value of the organisation's learning offering and strengthen the L&D brand. This is a good lesson for stuff like compliance training.
  5. Make work educational. Use embedded learning like feedback, customer feedback, stretch goals,  job rotation and retrospectives.
  6. Make knowledge sharing an organisational habit
  7. Make performance management a driver of development. Think coaching and development.

Yet again, an awesome session by David, I like his sessions a lot and I thought it was a pity that some people left early.

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Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi
Obat Ambeien Tanpa Operasi

teguh priyanto said...

obat herbal kanker serviks di jaya pura
obat herbal herpes genital di raja ampat
Obat herbal kanker serviks di wonosobo
obat herbal herpes genital di pelabuhan merak
obat herbal kanker serviks di pontianak
obat herbal kanker serviks di jambi
obat herbal kanker serviks di manado
Obat herbal kanker serviks di surakarta
obat herbal kanker serviks di tanggerang
obat herbal kanker serviks di aceh
obat herbal kanker serviks di bali
obat herbal kanker serviks di blitar
obat herbal kanker serviks di tanjung pinang
obat herbal kanker serviks di palembang
obat herbal kanker serviks di makasar
obat herbal kanker serviks di padang
obat herbal kanker serviks di mataram
Obat kanker serviks di depok
obat herbal herpes di aceh
obat herbal herpes di riau
Obat herbal herpes di papua
obat herbal herpes di jawa tengah
obat herbal herpes di jawa barat
obat herbal herpes di jawa timur

teguh priyanto said...

obat umum kanker serviks herbal
obat kanker serviks menurut dokter
Obat herbal kanker serviks pada umumnya
Obat tradisional kanker serviks paten
obat tradisional kanker serviks manjur
obat tradisional kanker serviks mujarab
obat tradisional kanker serviks ampuh
obat tradisional kanker serviks herbal ampuh
obat tradisional kanker serviks herbal mujarab
obat tradisional kanker serviks herbal paten
Obat tradisional kanker serviks herbal manjur
obat tradisional kanker serviks herbal
obat tradisional kanker serviks herbal spesial
obat kanker serviks manjur herbal khusus
obat kanker serviks manjur herbal khusus wanita
obat tradisional kanker serviks herbal ampuh
Obat kanker serviks manjur herbal khusus umum
obat tradisional kanker serviks herbal
obat herpes herbal alamiah
obat herbal tradisonal herpes genital ampuh
Obat herbal alamiah herpes genital

Obat kanker serviks manjur said...

obat herbal tradisonal herpes genital ampuh
Obat herbal alamiah herpes genital
Obat tradisional herpes genital manjur
obat tradisional herpes genital ampuh
obat tradisional herpes genital paten
obat herbal tradisional herpes genital ampuh
obat herbal tradisional herpes genital
obat tradisional herpes genital terbukti manjur
Obat herbal tradisional herpes genital paten
obat tradisional herpes genital terbukti
obat herbal tradisional herpes genital
obat herbal tradisional herpes genital manjur
obat herbal tradisional herpes genital
obat herbal tradisional herpes genital
obat herbal tradisional herpes genital
obat tradisional herpes genital herbal manjur
obat herbal tradisional herpes genital

obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur

teguh priyanto said...

Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal kanker serviks manjur tanpa operasi
Obat herbal herpes genital manjuur sembuh 2 hari

Obat kanker serviks manjur said...

Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari
Obat herbal herpes genital manjuur sembuh 2 hari

obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur

Obat kanker serviks manjur said...

obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
Obat kanker serviks manujur di youtube

obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur

teguh priyanto said...

Obat kanker serviks manujur di youtube
obat kanker serviks manjur facebook

obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manjur
obat herpes genital manju
Obat herpes genital manjur
Obat herpes genital manujur di youtube
Obat kanker dan herpes di twitter
obat herpes genital manjur facebook

teguh priyanto said...

obat kanker serviks tradisional jawa
obat kanker serviks tradisional jawa sumatera
Obat kanker serviks tradisional sumatera
Obat kanker serviks tradisional kalimantan
obat kanker serviks tradisional herbal jawa
obat kanker serviks tradisional herbal jawa sumatera
obat kanker serviks tradisional herbal sumatera
obat kanker serviks tradisional herbal suku pedalaman
obat kanker serviks tradisional herbal suku pedalaman sumatra
Obat kanker serviks tradisional herbal suku jawa
obat kanker serviks tradisional herbal s
obat kanker serviks tradisional herbal suku minang
obat kanker serviks tradisional herbal suku sunda
Obat kanker serviks tradisional herbal suku irian
obat kanker serviks tradisional herbal suku dayak
obat kanker serviks tradisional herbal suku kubu
obat tradisional kanker serviks suku
obat kanker serviks tradisional herbal suku bugis
obat herbal herpes genital dompo
obat herbal herpes genital dompo simplex

teguh priyanto said...

Obat herbal herpes genital dompo manjur
Obat herbal herpes genital dompo paten
obat herbal herpes genital dompo ampuh
obat herpes genitalis yang manjur
obat herbal herpes genital dompo mujarab
obat herbal herpes genital dompo mujarab
obat herpes genitalis manjur sudah paten
Obat herpes genitalis mujarab sudah di patenkan
obat herpes genitalis manjur ampuh
obat herpes genitalis paten ampuhnya
obat herpes genitalis ampuh
Obat herpes genitalis herbal manjur yang paten
obat herpes genitalis manjur langsung
obat herbal plus salep herpes genital
obat herpes genitalis yang sangat ampuh
obat herpes genitalia yang manjur

obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur

Obat kanker serviks manjur said...

Obat herbal herpes genital dompo manjur
Obat herbal herpes genital dompo paten
obat herbal herpes genital dompo ampuh
obat herpes genitalis yang manjur
obat herbal herpes genital dompo mujarab
obat herbal herpes genital dompo mujarab
obat herpes genitalis manjur sudah paten
Obat herpes genitalis mujarab sudah di patenkan
obat herpes genitalis manjur ampuh
obat herpes genitalis paten ampuhnya
obat herpes genitalis ampuh
Obat herpes genitalis herbal manjur yang paten
obat herpes genitalis manjur langsung
obat herbal plus salep herpes genital
obat herpes genitalis yang sangat ampuh
obat herpes genitalia yang manjur

obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur
obat kanker serviks manjur

Obat kanker serviks manjur said...

Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks

Obat kanker serviks manjur said...

Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
Obat kanker serviks
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital
obat herpes genital

Obat kanker serviks manjur said...

H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H

Obat kanker serviks manjur said...

H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H

teguh priyanto said...

H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H
H

Obat kanker serviks manjur said...

A
B
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C

Obat kanker serviks manjur said...

C
C
C
C

C
C
C
C
C
C
C
C
C
C
C
C
C

Obat kanker serviks manjur said...

A
B
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C

C
C
C
C
C
C

Obat kanker serviks manjur said...

C
C
C
C
C
C
C
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
BE
BE
BE
BE
BE
BE
BE
BE
BE
BE
TE
TE
TE
TE
TE
TE

teguh priyanto said...

A
B
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C

C
C
C
C
C
C

teguh priyanto said...

C
C
C
C
C
C
C
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
BE
BE
BE
BE
BE
BE
BE
BE
BE
BE
TE
TE
TE
TE
TE
TE

teguh priyanto said...

TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE

teguh priyanto said...

TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE

Namaku Keren said...

`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`
`

teguh priyanto said...

TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE

teguh priyanto said...

TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE
TE

Rudy Lay said...

To hone logic, supported with open minds and a lot to learn. For logic that is already extensive, balance it with humility
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