If there's one thing that helps an organisation grow and learn, its the practice of feedback. As a matter of fact, some of the more successful projects I've seen are the ones where its a part of the team's culture to share feedback. There's a lot to be said about growing a culture of feedback in an organisation, but the minimum we can do is to start from ourselves. We can be good recipients of feedback. My colleague Pat Kua has recently been writing an excellent set of posts about good practices when recieving feedback. In fact his last 5 posts outline the steps I love to follow when recieving feedback. They constitute such a great feedback loop, that I feel compelled to put it into a picture (see above).
Here are Pat's tips about receiving feedback:
Ask for it
Observe First, Judge Later
Agree on Action
Thank them for their Feedback
Apply it Immediately
Please do read each of the above posts and I'm sure you'll find them hugely worth the read. Thanks Pat for putting together such an excellent guide!
While I'm not half as eloquent as Pat when talking or writing about feedback, here's an article I'd written some time back, about the act of giving feedback. You may just find that useful.
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