Thursday, September 03, 2009

Retrospectives are not the only place for continuous improvement


Pete - Don't Whinge
Originally uploaded by Jason Nathan
Retrospectives are a tool for "Continuous Improvement" and on effective teams they tend to be an event to look back at a period of time and determine what they can do to improve, to celebrate successes and to discover open issues. Retrospectives can lose their effectiveness however, if they become the only place for these discussions. In such situations, retrospectives become a whinge session!

If you are waiting for a retrospective to make your point, then there's got to be something wrong. Teams need to create sufficient opportunities to highlight issues, discuss them and resolve them.

Opportunities for Continuous Improvement

As a leader/ coach/ facilitator, its important to think about various forums in which teams can highlight and resolve problems at run time. Here are a few tools that I am quite fond of:
  • Standups: Standup meetings are a great tool to not just convey status, but also to create placeholders to discuss issues. For example, when someone convey's status, its a great practice to call out your blockers and seek out help if you need it.
  • Huddles: Remember the great Indian huddle? It almost became fashionable for Indian companies to get people to stand in a circle and thrash out an issue. I feel its a great way for a few people to get involved in solving a problem.
  • Learning Wall: This is based on Esther Derby's Learning Matrix and I find it a great tool to highlight issues on a continuous basis. It can be a set of flipcharts in your team room, where people can continuously highlight what they like, they don't like, ideas for improvement and appreciations. Its best to have a ritual time and day to discuss the team's Learning Wall and to fix emergent issues

Problem Solving Workshops

One of the things we often tend to do in our team, is to just get a few people in a room, to solve specific problems. In my current team this tends to be as simple as booking some time with people, getting into a room and having a nice, passionate chat. I do understand that some teams will need a little more structure for these meetings. Here are a few tools I find useful for such meetings.

The Talking Wall

In true ThoughtWorks “stickies” style, this is the ideal, safe, time-saving method for brainstorming, problem solving and leading discussions. This is quite similar to a brainstorm, except the brainstorm is silent. The group writes their thoughts on stickies - one thought per post-it. I like this because:
  • It allows everyone to participate - even the really shy people.
  • Encourages creative thinking , since no one has an opportunity to criticize ideas when people are brainstorming.
  • It gives an overview/ big visible reference to everyone, so its easy to piggy back on others' ideas.
  • It facilitates immediate clustering and categorizing, so you can easily notice the patterns in how people are thinking through the problem

What-if?

What if is an exercise you can run with your team to imagine how things could be, if some constraints didn't really exist. I like playing What-if in two different ways.
Greenfield
What would we do if your group had no history, rules, regulations, culture or climate? If none of these things existed because you were just starting up, then how would you approach the problem?
I like using this when we feel hampered by culture, policies, habits or other restrictions. It just helps people rock back to a different situation, so that we can discover the real bottlenecks in the system.
Role Model
The way I play Role Model, is by asking people to think of how someone they admire would solve the problem. I ask them to write their suggestions on stickies and put them up on the board. We then look through all the ideas, discuss the really crazy ones and find themes to resolve our issues.

MoSCow

Its one thing to come up with action items and another thing to prioritize them. In decision making, sometimes a group becomes obsessed with democracy, allowing each suggestion to have equal weight and air time. This means that we create camels when we set out to invent a horse!

To prioritize our actions, I place three index cards on the table and label them "Must Have", "Should Have", "Could Have" (MoSCow), and sort all actions under each of these headings. Once we have priorities for all our actions, we know in which order we want to execute them.

Time Beam

I like to use Time Beam as a follow up to MoSCow. Once you have prioritized actions, you need to know when you'll do them and in what order. I draw a diagonal line from the top right of a whiteboard (representing our target completion date) to the bottom left (todayʼs date). I then ask the team to lay out actions on this time-beam to represent a chronology of events. If possible, we put dates along each action and voila! We have a plan to work against!

So if you notice, there are various mechanisms you can establish in your team as a facilitator, to ensure that retrospectives aren't the only place where people solve problems. The mark of a successful team is the ability to have continuing dialogue. The mark of a successful facilitator/ coach is to to ensure that this dialogue actually happens. I hope this post gives you a few ideas on how you can help your team "continuously improve" outside of retrospectives as well!
What did you think about this post? I'm very passionate about supporting high performing teams and I'd love to hear any thoughts you have about this topic. Please feel free to comment liberally on this post as well!

52 comments:

Sreya Dutta said...

Hi Sumeet,

An interesting and informative post you have here. What would be more interesting to know is how so many techniques can be applied to a real time project that loaded with deadlines and constant changes. The challenge would really be if one can effectively pick the appropriate technique and make the situation better in a project with time constraints and non-ideal situations.

One reality we learn as we go through our career is that the only kind of projects that are real are those with constraints, real time problems and missing pieces. If we start a project expecting all of these things to happen, we will certainly have a much smoother ride and be lucky if some situations don't!

it would be interesting to work out these strategies with a project scenario!

Thanks for sharing!

Sreya

Sumeet Moghe said...

You make a great point and I have a couple of thoughts:
a) Change is constant - the one thing that helps us deal with change, is the ability to constantly communicate and share feedback.
b) Time pressures and deadlines mean that we communicate effectively. Its important to pick the set of tools/ techniques and rituals that help us do exactly that.

Coming back to my post, one of the things that I feel is important for leaders and facilitators is to pick and choose the right facilitation pattern to thrash out problems and find solutions. What often has helped for me is to have a large bag of tricks for me to pull the right one at the right time.

Sreya Dutta said...

You right there Sumeet. Thanks for adding on to my thoughts. I agree.

Sreya

Patrick Kua said...

Weird. The title was almost exactly the same as a blog post that I wrote a while back.

I guess we agree on this then :-)

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