I often use the NLP Perceptual Positions technique to help think about confrontational situations. When doing this, I've enjoyed visualizing the confrontation as if it were being played in front of me on a huge movie screen. By making the experience larger than life, I drop a strong multidimensional anchor that makes me respond to reality in a better fashion.
One of the techniques that I've also found useful in the domain of associated and dissociated experiences is the Meta-Mirror from Robert Dilts. The Meta Mirror adds a fourth position to the perceptual positions pattern. Dilts proposes that the subject assumes a fourth position to evaluate the observations of the third position. So, if in the third position, say you're angry with you in the first position then switch the reactions of the third position and the first -- which is to say that in the resulting state the first position is angry with the person in the second position. Evaluating the second position after this is usually desirable. I've often seen this panning into a much more desirable representation of the perceived confrontation. While I've had varying levels of success with this, its partially because I'm still so much a learner with NLP. I am sure with time I can be a more effective user of my own mind.